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How to get support and open a ticket from your panel

Reference Getting started supportticketspremium support

Every paid license can open tickets by category; Premium Support adds installation and migration help. Tickets from inside the panel are coming soon.

Anyone with an active license can open a ticket from their TNS account and pick a category: billing (including asking for an invoice), feature request, bug or recommendation. Premium Support is USD 20 per month, can be added to any plan and covers the premium category for specific requests. The Free tier is self-service, with these articles and the documentation.

What Premium Support covers

  • Tickets in the premium category, for specific requests.
  • Installation assistance.
  • Help with migrations and tuning.

Opening a ticket from your panel

Coming soon: the ticket system inside each installed panel. The design is that the operator opens a ticket from their own panel and TNS answers it there. Until it is live, tickets are opened from your TNS account, and premium support is arranged with TNS by opening a ticket from your TNS account (register first).

Before you ask

  1. Look for the exact message in the FAQ of the documentation: most errors are steps you can take yourself.
  2. Check Server, Recommendations and Services for a stopped service or an expired certificate.
  3. Note the node's panel version and what you did just before the problem; both shorten the answer.

Last updated: 2026-10-10