Support tickets

Every paid license can open tickets by category (billing, feature, bug, recommendation); Premium Support adds hands-on help. In-panel tickets are coming soon.

Used by

Admin

Plan

Any active license; Premium Support for the premium category

Status

Available

Category

Integrations and business

What it is

Anyone with an active license can open a ticket with TNS from their account, choosing a category: billing (including asking for an invoice), feature request, bug or recommendation. A fifth category, premium support, is for specific requests where TNS gives particular help, and it needs Premium Support.

What it is for

Reporting errors, asking for features, getting an invoice and, with Premium Support, getting installation, migration and tuning help from the vendor.

Limits

A ticket needs a current license, not Premium Support, except in the premium category. Opening and answering tickets from inside the installed panel is Coming soon; until then they are handled from your TNS account.